6 Questions To Ask Your HVAC Service Provider
You rely on your HVAC system to keep you cool in the summer, warm in the winter, and comfortable at night when you’re trying to get a good night’s sleep. Your HVAC is an important part of your daily life, and you want it to work properly.
If you are having maintenance performed on your HVAC system, or are looking to upgrade your current system, you want to make sure a qualified professional is working for you.
We’ve put together the top six questions that you should ask your HVAC service provider (and yourself) before you allow them to do any work on your furnace or air conditioner.
Questions to ask your HVAC service provider:
1. Are you licensed?
Any technician working on your heating and cooling systems needs to be licensed. Not only is it illegal for unlicensed laypeople to work on your system in a commercial capacity, but it could also void the warranty of your products.
2. Are you insured?
Anyone working in your home — HVAC or otherwise — should be fully insured, either privately or through their company. This will ensure that if something goes wrong while they’re in your home, you, the worker, and the business are covered.
3. Are you bondable?
When you ask a business or a contractor if they’re bondable, you are essentially asking if they have a criminal record.
Pardon Applications of Canada writes:
“To be bondable means that your future employer is ensured and protected against any loss that comes as a direct result of fraudulent, dishonest, or criminal activities of an employee.”
TAME Group has accreditation to prove we’re a bondable business, so you know you can trust the people who are coming into your home.
4. Do you have a portfolio and a track record?
Ask for pictures of past projects, Google and Facebook reviews, testimonials, and referrals. Get your hands on whatever proof you can that the business working on your HVAC system is qualified, competent, and comes highly recommended.
Questions to ask yourself:
1. Is this price too high or too low?
This is where it helps to shop around.
If the price is too high, it could mean that you’re being taken advantage of.
If the price is too low, you might be hiring a contractor that’s unqualified or doesn’t do great work.
2. Are they responding in a timely manner?
Even during the busiest times of year for the HVAC industry, you should be receiving timely and consistent communication.
If you are not getting calls returned or if plans keep getting changed, you might be dealing with unprofessional people — and if something goes wrong with your system during a heatwave or a cold spell, you’re going to want to work with professionals who respect your time.
If you need maintenance performed on your HVAC system, or, if you need a new system altogether, don’t hesitate to contact TAME Group. We hold ourselves to these high standards!
