How To Choose The Right HVAC Company
The Heating, Ventilation, and Air Conditioning (HVAC) in your home are crucial components to your year-round comfort. That’s why selecting the right HVAC company to work with is an important decision. Given the choices out there, it can sometimes feel overwhelming.
Here are four questions you should be asking before making your decision:
1. Are the HVAC technicians licensed and insured?
Always check to make sure that the HVAC company requires all their technicians to be properly trained, licensed, and insured. This information should be available on the company’s website (typically under the About Us or FAQ section), or feel free to ask when calling or emailing.
At Therm-All, we have $5 million in insurance coverage and we are up-to-date with all our employee safety training and code standards.
2. What do past customers have to say?
What past and present customers think about the services they’ve received says a lot about the company you’re considering. Don’t rely solely on testimonials posted on the company’s website or social media. Look up the company’s Google, Facebook, or Yelp reviews, and find out how the company has responded to any previous complaints or negative reviews.
By doing your own research into a company’s customer reviews, you can feel more confident about who you choose to do business with. To see dozens of reviews from past Therm-All customers, click here.
3. Do they provide 24/7 emergency service?
You can tell a lot about a company from the level of service you receive when inquiring. Are you responded to promptly and in a friendly, professional manner? Do they offer 24/7 emergency service should you need it?
Therm-All has a live voice service that ensures that a person will always answer the phone — you’ll never get a voicemail.
4. What kind of warranty and guarantee do they offer?
Steer clear of any company that does not offer a warranty on their equipment or labour. The company should also offer a customer service guarantee to ensure you have recourse if the level of service you receive proves to be unsatisfactory.
At Therm-All, we offer a 1-year warranty on labour (with the option to extend to 10 years) and a limited parts warranty on all equipment. In addition, we offer a 100% satisfaction guarantee to all customers or their money back.
We hope these questions are helpful when the time comes to choose the best HVAC company for you. At Therm-All, we are always happy to help when it comes to your home comfort needs — contact us today to get the conversation started.